On-Campus Support

On-Campus Support
Summary of Services:

• Desktop computing and application server resources.
• Data communication network and telecom infrastructure working with the University Technology Office (UTO).
• Helpdesk support services to facilitate rapid access to data acquisition, storage, analysis and sharing.
• Assist in extramural support for major projects and consultation.
• Server, systems and limited database and application support.

Helpdesk Support
The hours of operation are Monday - Friday, 7:30 a.m. - 5:30 p.m. There are three ways to contact the Herberger College Computer Support Team:

Email: cfacs@asu.edu
Phone: 480.965.6911
Web Service Request: http://helpdesk.hc.asu.edu We are now located in the Engineering Center Building A-Wing (Suite A-100), 520 E. Orange St. Tempe, Arizona 85287-0101. Our fax number is 480.727.7510.

The Web Service enables you to open a helpdesk ticket and track or monitor the progress of your request. For all your help desk requests, provide computer support your name, location, the best way to contact you, and a brief description of the problem. Computer support tries to respond within 24 hours, however, during peak periods, response time may exceed 24 hours.

Hardware
HCACS team supports all computer hardware purchased with ASU or ASU related funds. Personal computers not the property of ASU but used for ASU activities do not qualify for support. Request for a new computer should be done through the HCACS Team.

Systems and Application Support
HCACS team supports all computer hardware purchased with ASU or ASU-related funds. Personal computers not the property of ASU but used for ASU activities do not qualify for support. Request for a new computer should be done through the HCACS team.

1. Software installation support - HCACS team ensures the software is installed and working properly.
2. Software application support - Due to limitations on staffing and funding the HCACS team cannot provide application support. An example of an application support-type question is, "How do I do a mail merge?" Certain applications are supported by university units. The electronic messaging team supports certain email clients. For more information, please see http://www.asu.edu/support. E-Learning is also available, and information about e-Learning can be found at http://www.asu.edu/hr/training/.
3. Software purchased with ASU funds, regardless of source, can only be installed on hardware owned by ASU. Please note that the purchasing of hardware, software, paper, ink/toner cartridges, etc. is the responsibility of the HCA units. We recommend you contact the HCACS team for quotes on hardware to ensure quality and low-prices.

Server Support
The Herberger College of the Arts Server Farm, currently located in the Engineering B Building, supports 28 servers used by both the college and Distance Learning. It holds several stand-alone databases, shared application, administrative data and any course materials that support Herberger Online courses and services.

An exchange account is required for access to the college's file servers. Faculty and staff may self subscribe at: http://www.asu.edu/asurite.

Students are required to fill out a Request for Computer Access at: http://www.asu.edu/it/helpdesk/forms.htm

Please contact the HCA Computer Support Team when a new employee is hired, so a folder can be created on the server and file permission granted. Also contact the HCACS team when an employee leaves so file permissions can be deleted.

Networking
The computing support team responds to calls for installation of Ethernet, and IP address management. Tampering with IP or hardware addresses through DHCP (Dynamic Host Configuration Protocol), firewalls, masquerading, etc. is prohibited. This university policy is outlined in ACD 125: Computer, Internet, and Electronic Communications: http://www.asu.edu/aad/manuals/acd/acd125.html.

For assistance with dial-up networking, please contact University Technology Office (UTO) Help desk at 480.965.6500.

Technology Labs
HCACS team also supports six technology labs across the ASU Tempe Campus. All labs are equipped with advanced hardware and software for teaching purposes and student access. All technology labs are equipped with Apple Mac Pros running the newest version of Apple Tiger OSx and MS Office. Some software applications that are installed are Adobe Photoshop, Maya, Sibelius, and Final Cut Pro, etc. The HCA technology labs are located at:

Each technology lab is equipped with networked computers and based on the course technology requirements, some are equipped with MIDI devices, recording equipment, specialized software and wide format printers. The technology labs function as a tool for teachers to integrate digital technology into the classroom.