Purpose
The Herberger College of the Arts Help Desk (HCTA Help Desk) team provides multiple computing services to the college for all its faculty, staff and students. HCA Help Desk also acts as the college's liaison to the main University Technology Office (UTO) for other shared and university-wide computing services and infrastructure. We provide for the use of Herberger College of the Arts computing and network resources, where ever they may be located throughout the college.
Our mission is to align the Herberger College of the Arts with the vision to create the new American University. Our goals are:
- Provide customer-friendly helpdesk services that support the needs of the college in a complete and efficient manner, leveraging a state-of-the-art, stable and scalable computing infrastructure for our college for the integration of arts and technology.
- Use the IT infrastructure to deliver services and resources that enable better acquisition and improve presentation of information.
- Leverage the existing IT infrastructure to enable rapid exchange of data, audio and video while maintaining integrity and security.
- Provide visibility through collaboration with our college and other colleges at ASU.