HCA IT Guidelines Syndication

HCTA IT Guidelines and Procedures Manual

greywolf — Mon, 14 Apr 2008 16:00:31 -0700

HCTA IT Guidelines Applicability

greywolf — Wed, 4 Apr 2007 10:37:03 -0700

Applicability
These Computing Use Guidelines apply to faculty, administrative and classified staff, academic professionals, service professionals, teaching and research assistants, student workers, and anyone using college equipment or ethernet connections within the Herberger College of the Arts.

HCTA IT Guidelines Purpose

greywolf — Wed, 4 Apr 2007 10:35:34 -0700

Purpose
The Herberger College of the Arts Help Desk (HCTA Help Desk) team provides multiple computing services to the college for all its faculty, staff and students. HCA Help Desk also acts as the college's liaison to the main University Technology Office (UTO) for other shared and university-wide computing services and infrastructure. We provide for the use of Herberger College of the Arts computing and network resources, where ever they may be located throughout the college.

Our mission is to align the Herberger College of the Arts with the vision to create the new American University. Our goals are:

Provide customer-friendly helpdesk services that support the needs of the college in a complete and efficient manner, leveraging a state-of-the-art, stable and scalable computing infrastructure for our college for the integration of arts and technology.
Use the IT infrastructure to deliver services and resources that enable better acquisition and improve presentation of information.
Leverage the existing IT infrastructure to enable rapid exchange of data, audio and video while maintaining integrity and security.
Provide visibility through collaboration with our college and other colleges at ASU.

HCTA IT Guidelines Source

greywolf — Wed, 4 Apr 2007 10:36:23 -0700

Source

These guidelines have been developed by the HCTA Information Technology and Herberger Online office, in collaboration with the Office of the Dean and in accordance with University Technology Office (UTO) computing policies and procedures.

HCTA IT guidelines and procedures:
http://staff.hc.asu.edu

UTO computing policies:
http://www.asu.edu/aad/manuals/acd/acd125.html

Herberger College Purchasing Guidelines

greywolf — Wed, 6 Aug 2008 12:28:34 -0700

This policy explains the process for purchasing computer hardware and software at Herberger College of the Arts (HCA) funds. This policy also covers the introduction of new computer equipment into the School’s network environment.

Please see attached files for the full document (Word and PDF formats).

Herberger Online

greywolf — Wed, 4 Apr 2007 10:40:37 -0700

Herberger Online
The Herberger Online team provides support for custom solutions for both fully online courses and hybrid courses. Hybrid courses are a combination of classroom sessions supplemented with online content such as exams, quizzes, written assignments, audio and video content and flash presentations. The Herberger Online team works with instructors to develop tailored solutions for courses that utilize Web and media technologies that help instructors and students connect without the boundaries of a traditional classroom environment. Students can participate in discussion boards, listen to audio lectures, watch videos and slideshow presentations, submit assignments and take exams and quizzes all from a customized Web site that is specifically designed for each instructor and each course.

Currently, there are 30 courses offered through Herberger Online with an average of 400 students per course totaling 12,000. Some courses have 650 students signed up.

Our staff has six years of experience in delivering compelling course content to the Web. We invite you to meet with us and discuss how we can assist you in creating online course content that is academically engaging, easy to use and very dependable.

New Equipment Request Form

greywolf — Mon, 14 Apr 2008 16:11:45 -0700

Off-Campus Support

greywolf — Wed, 4 Apr 2007 10:42:00 -0700

Off-Campus Support

Off-Campus use of ASU computers:
Prior to any equipment being taken off campus, a temporary off-campus loan of equipment form must be completed and approved by the chair or director of the unit. Please notify cfacs@asu.edu that the equipment has been moved to an off-campus site so inventory records can be maintained. A copy of the off-campus loan agreement should also be mailed to computer support.

Off-Campus ASU computer equipment:
Due to liability it is very difficult for the computing support team to assist with equipment that is off-campus. The computing support team will try to provide phone support, but might require that the equipment be brought to GHALL 132 for diagnostics.

On-Campus Support

greywolf — Wed, 4 Apr 2007 10:39:25 -0700

On-Campus Support
Summary of Services:

Desktop computing and application server resources.
Data communication network and telecom infrastructure working with the University Technology Office (UTO).
Helpdesk support services to facilitate rapid access to data acquisition, storage, analysis and sharing.
Assist in extramural support for major projects and consultation.
Server, systems and limited database and application support.

Helpdesk Support
The hours of operation are Monday - Friday, 7:30 a.m. - 5:30 p.m. There are three ways to contact the Herberger College Computer Support Team:

Email: cfacs@asu.edu
Phone: 480.965.6911
Web Service Request: http://helpdesk.hc.asu.edu We are now located in the Engineering Center Building A-Wing (Suite A-100), 520 E. Orange St. Tempe, Arizona 85287-0101. Our fax number is 480.727.7510.

The Web Service enables you to open a helpdesk ticket and track or monitor the progress of your request. For all your help desk requests, provide computer support your name, location, the best way to contact you, and a brief description of the problem. Computer support tries to respond within 24 hours, however, during peak periods, response time may exceed 24 hours.

UTO

greywolf — Wed, 4 Apr 2007 10:42:35 -0700

ASU University Technology Office (UTO)
The University Technology Office (UTO) Help Desk provides Arizona State University computing systems customers with centralized systems information and first level assistance in resolving computer problems. They can be reached at 480.965.6500.

http://www.asu.edu/it/tempe/docs/

This page displays all Information Technology (IT) help sheets available for viewing and print-on-demand. Each document is available in PDF. A free PDF reader is available from Adobe.

Web and Messaging Applications & Consulting
The mission of the Web and Messaging Applications & Consulting (WMAC) Team is to support and enhance the university's use of Web and messaging systems by providing consulting to the ASU community; by researching, developing and deploying effective Web and messaging systems; and by continuously improving the functionality and reliability of those systems.

Office of Classroom Management
The media services for ASU is under the Office of Classroom Management. For any Media Services needs, visit http://www.asu.edu/it/fyi/mediaservices/.
Media services loans a multitude of media equipment to faculty, staff, TA's and GA's.

Computer Security

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